• No refunds will be offered to customers who are refused entry or ejected from the site at the discretion of the Promoter.

• If you are refused entry to the Event, or have been previously ejected, you may not purchase another ticket or otherwise gain entry.

Refunds

• The Promoter/Venue Owner may postpone, cancel, interrupt or stop the event due to adverse weather, dangerous situations, or any other causes beyond his reasonable control. In the event of event postponement, ticket holder will be offered the option to use their ticket/s to the new dates announced.
• In the event of a cancellation, postponement or “Material Alteration” of the Event (defined below) you may be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticketing agent/s / provider/s from whom you purchased a ticket. Where the cancellation takes place part-way through the Event, you may be entitled to a refund of part of the face price which you paid for the ticket which shall be determined at our reasonable discretion. You will not be entitled to a refund in any other circumstances.
• Unless the authorised ticket agent states otherwise, you will not be entitled to a refund of booking fees or taxes.
• Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by you are made at your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in the case of a cancellation, postponement or otherwise.
• A “Material Alteration” is a change which, within our reasonable opinion, makes the Event materially different to the Event which purchasers of the ticket could reasonably expect. Unless the Event you are attending is a concert with a clear headline act (i.e., not a festival), changes to acts and the use of alternative acts or performers shall not be considered a Material Alteration. A change to performance times is not considered a Material Alteration. A Material Alteration is judged by reference to the nature and billing of each Event. The Event is judged by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence on the billing, and so cancellation by an artist will not entitle you to a refund, regardless of their position on the bill.
• In the event that you may be eligible for a refund (refund in accordance with the terms and conditions or refund policy of the authorised ticketing agent/s / provider/s ), to claim your refund please refer to the terms and conditions of the authorised ticketing agent/s / provider/s from which you purchased your ticket for details of how to claim a refund.
• Any Refunds will only be made to the person who purchased the tickets.
• It is your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material Alteration.
• Any reduction in price, discount or promotional offers, either to the face value of the ticket or otherwise, will not qualify for a refund or partial refund and can only be carried forward to future events at the Promoter’s discretion.

General Conditions

• The Organiser shall not be responsible for any loss, damage, death or injury howsoever caused unless (i) the relevant party has breached its legal obligations; and (ii) such loss or damage is a direct and reasonably foreseeable result of the breach. For the avoidance of doubt, the Organiser will not be responsible for the actions of any third party, including, but not limited to, the exhibitors or performers.
• If all or any of the Event is planned to take place outdoors it will take place regardless of weather conditions unless deemed unsafe by the safety officer. Whilst every attempt shall be made to secure a replacement indoor venue, there shall be no refunds for inclement weather if the event takes place.
• The Organiser does not accept any responsibility for any loss or damage to personal property brought to the Event.
• Ticket Holders consent to being photographed, filmed and sound recorded as an audience without payment, and to their image being exploited in any and all media for any purpose at any time throughout the world by the Promoters who shall own the copyright in all such recordings. All personal data will be processed in accordance with our Privacy Policy.
• Video and sound recordings are not permitted in theatrical and performance areas of the Event unless written permission is provided by the Organiser.
• The relevant Maltese law will apply to these Terms and Conditions and Courts of Malta will have exclusive jurisdiction in relation to the these Terms and Conditions as well as any terms and Conditions of our Ticketing Provider.